ASSISTANT DIRECTOR OF STUDENT SERVICES

About the role

The New College of Interdisciplinary Arts and Sciences at ASU is seeking a motivated individual to supervise the undergraduate advising team at ASU’s West Valley campus.

Responsibilities

• Supervises all programs within a department or a unique program (e.g., internship, special populations program) at the college, campus, or university level.
• May provide direct academic advising up to 50% of their work week as the business need requires.
• Provides recruitment/retention and/or other student support functions as needed.
• Affairs with other departments and university administrators; resolves or assists with the resolution of sensitive and/or escalated issues.
• Communicates with other departments and university administrators; resolves or assists with the resolution of sensitive and/or escalated issues.

Requirements

• Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Qualifications

• Master’s degree preferred
• Proven experience fostering an environment that positively influences productivity and employee retention.
• Demonstrated knowledge of the principles and practices related to academic advising, recruitment/retention, and/or other student support functions.
• Demonstrated knowledge of management and supervisory principles and practices.
• Experience taking initiative and problem solving and/or making decisions independently.
• Experience in planning, analyzing, and coordinating activities and establishing priorities in both student service and retention.
• Experience in effectively managing, supervising, and evaluating assigned staff.
• Experience in establishing and maintaining effective working relationships.
• Demonstrates knowledge of service standards, practices, and business acumen.
• Demonstrates critical thinking and applied skills in emotional intelligence in performance management and conflict resolution.
• Supervisory experience in a higher education setting.
• Demonstrated professionalism and effective communication; verbal, non-verbal and written.
• Evidence of a strong understanding of service culture and accountability in a higher education setting.
• Ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
• Experience with fully digital student populations in higher education.
• Evidence of effective communication skills.

Desired Qualifications

• Master’s degree preferred
• Proven experience fostering an environment that positively influences productivity and employee retention.
• Demonstrated knowledge of the principles and practices related to academic advising, recruitment/retention, and/or other student support functions.
• Demonstrated knowledge of management and supervisory principles and practices.
• Experience taking initiative and problem solving and/or making decisions independently.
• Experience in planning, analyzing, and coordinating activities and establishing priorities in both student service and retention.
• Experience in effectively managing, supervising, and evaluating assigned staff.
• Experience in establishing and maintaining effective working relationships.
• Demonstrates knowledge of service standards, practices, and business acumen.
• Demonstrates critical thinking and applied skills in emotional intelligence in performance management and conflict resolution.
• Supervisory experience in a higher education setting.
• Demonstrated professionalism and effective communication; verbal, non-verbal and written.
• Evidence of a strong understanding of service culture and accountability in a higher education setting.
• Ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
• Experience with fully digital student populations in higher education.
• Evidence of effective communication skills.

Benefits

Salary Range: $70,000 - $80,000 per year; DOE

Pay

Salary Range: $70,000 - $80,000 per year; DOE

Schedule

Monday-Friday 8AM-5PM with occasional nights and weekends

Benefits

Not specified