Records and Registration Coordinator, Office of the University Registrar

About the role

The role of the Records and Registration Coordinator is to coordinate the processing of various student records functions, such as special enrollments, adds/drops/withdrawals, revision of records, residency, back up for refund appeals, transfer of divisions, transcript fulfillment and diploma production. This position oversees the responses to telephone calls and email/ticket submission. This staff member serves as a leader for other team members and assists with the supervision of student workers, ensuring excellent customer service. This staff member assists with student information and related systems testing as well as process improvement.

Responsibilities

• Reviews, analyzes, and processes information as directed
• Provides solutions to problems in situations that are atypical or infrequently occurring based on practice and existing precedents or procedures
• Impacts the quality, timeliness and effectiveness of the team
• Explains detailed information/ regularly interacts with both internal and external parties

Requirements

• Minimum Qualifications: A Bachelor's degree or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary
• Preferred Qualifications: Demonstrated familiarity with MU records, registration, curriculum management and/or scheduling processes and policies, Experience in higher education registrar or student records office(s) or in related offices such as academic advising, curriculum management, provost, cashiers, financial aid or admissions

Qualifications

The ideal candidate Understands how the team integrates with others to accomplish team objectives

Skills

Not specified

Benefits

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Pay

Salary Range: $17-$19 hourly

Schedule

Shift M-F, 8-5 (40 hours/week)