Manager of Client Experience

Responsibilities

• Promote a client-centered culture across all programs and departments.
• Support the development and execution of client experience strategies and initiatives through client satisfaction surveys.
• Monitor and implement strategies to improve patient experience, customer service initiatives, and address stakeholder concerns or feedback consistent with program values, vision, and mission.
• Provide actionable insights and recommendations for leadership.
• Partner with clinical and operational teams to improve client experience.
• Promote healthy communication with community stakeholders, intra and interdepartmental relationships.
• Ensure consistency in service delivery standards across locations and service lines including but not limited to the Department of Mental Health-Mental Health Program and Core Rule certification standards, CARF accreditation standards, and Center and Program processes, policies, and procedures.
• Perform specific administrative tasks as determined by the Director.
• Perform all other duties as assigned.

Qualifications

• Education: High School Diploma or equivalent.
• Work Experiences: At least 2 years of experience in a healthcare setting.