Manager, Client Experience

About the role

A Manager with client experience and healthcare communications expertise is needed to serve as a counselor to our clients for one of our largest and fastest growing accounts. Responsibilities include developing and executing strategic integrated communications programs, supporting overall strategy, and advising healthcare clients.

Responsibilities

• Manage account team implementation of agreed-upon programs, ensuring quality standards are met and desired results are delivered on-budget
• Lead project management, ensuring all activities are moving forward and are within deadlines
• Cook up a range of external and media materials including press releases, key message documents, pitches, social media content, etc.
• Manage client status reports, including materials trackers, media trackers, and website analytics trackers
• Manage event and activation logistics in a variety of settings
• Set and meet campaign measurement and evaluation criteria
• Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential
• Aid in financial management for clients, including development of invoices and activity reports

Requirements

• Experience working on multi-disciplinary (holistic) healthcare communication initiatives, ideally including disease education campaigns
• Familiarity with data and regulatory milestone communications
• Fluency and/or familiarity with earned, digital and social media activations
• A strong understanding of the relationship between traditional public relations and the use of current online/digital technology and social media
• Strong budgeting and financial management skills
• Experience with clients and accounts that are measurement and evaluation driven
• Strong presentation skills, poise, and professionalism
• Industry experience in healthcare communications and/or pharmaceuticals

Qualifications

• At least 4 years' experience in public relations at an agency or corporate in-house (healthcare experience required)
• The ability to manage multiple projects at various stages simultaneously
• Be a self-starter who works well within a highly collaborative, multi-disciplinary team

Skills

• Broad interest in the full remit of healthcare communications, including social/digital, earned media, data and regulatory milestones, and unbranded disease awareness programming
• Specific interest or experience in celebrity campaigns

Benefits

• Recently won MM+M small healthcare agency of the year
• Investment in employee experience that makes a difference
• Close-knit agency environment with ample opportunity for visibility with senior management
• Access to world-class resources and exposure to cutting-edge marketing approaches
• Advancement opportunities that match the fast-paced growth and influence of the agency

Pay

$82,000 USD - $92,000 USD

Schedule

Minimum of three days a week in the office, with the requirement increasing over time.