Client Experience Manager

About the role

You will:

• Welcome new clients with warm calls and in-home assessments focused on needs, preferences, and goals.
• Build relationships through regular home visits, check-ins, and thoughtful follow-ups.
• Partner with the Booker team to match the right care partner to each client.
• Lead introductions between clients and care partners so everyone starts off comfortably and connected.
• Capture what matters in our systems so the whole team can support an amazing client journey.

Responsibilities

You are:

• Experienced in home care, healthcare, or another people-centered field, ideally with some leadership background.
• A self-starter who can juggle multiple clients, visits, and priorities without losing the human touch.
• Tech-comfortable, organized, and energized by being out in the field.

Qualifications

Why you’ll love it:

• A people-first culture where clients and care partners genuinely matter.
• A supportive team that believes in recognition, growth, and doing the right thing.
• Real impact on how families experience home care in the homes of the clients we serve.

Benefits

Not specified

Pay

Not specified

Schedule

Not specified