Manager, Client Experience

About the role

A proven communications professional with 6+ years of social and digital media experience is needed to join our team as a Senior Manager in our growing digital healthcare practice.

Responsibilities

• Support day-to-day social strategy for a major client, becoming an expert on our clients' business and understanding how their communications objectives help achieve business goals.
• Assist in managing content production from concept through execution, through coordination among interdisciplinary team of creative and digital strategists, ensuring quality standards are met and desired results are delivered.
• Oversee completion of client status reports and recaps.
• Offer a strong understanding of digital analytics and measurement and performance-driven insights.
• Maintain a keen interest in current industry trends, and act as a thought leader in elevating these trends to directly and indirectly affect clients and our digital health practice.
• Be a demonstrated self-starter and work well within a highly collaborative, multi-disciplinary team to deliver client success.
• Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential.
• Write campaign briefs, develop project timelines.

Qualifications

• Basic Qualifications: 5-6 years of experience within the digital marketing industry (e.g., digital, ad agency, etc.) with a strong understanding of integrated strategies, 3+ years team management experience leading small groups and projects, experience in branded pharma, as well as managing influencer marketing programs, collaborating with cross-functional medical, legal, and regulatory teams to ensure FDA-compliant content, Bachelor's Degree, excellent organization and time management skills, very strong written and verbal communications skills, ability and eagerness to quickly learn new systems, tools, approaches and platforms.

Benefits

dnA was recently the winner of MM+M small healthcare agency of the year. dnA prides itself on delivering an employee experience that makes a difference. We invest in our team and put culture front and center through a variety of programs, policies and events. It's all about growth and opportunity.

Pay

$100,000 USD - $115,000 USD

Schedule

The Weber Shandwick Collective is proud to be an Equal Opportunity/Affirmative Action employer. The Weber Shandwick Collective recruits qualified applicants without regard to race, religion, color, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.