Manager, Client Experience

About the role

In this role, you can expect to take on project orchestration, process excellence, workflow design, performance enablement, financial and operational insight, and creative thinking.

Responsibilities

• Work closely with team members across the agency (expression, strategy, insights, experience, etc.) to guide client projects from inception to completion, ensuring deliverables are on time, on budget and meet client’s goals
• Own and manage the project workflows, maintaining status information, next steps, actions, responsibilities, blockers and scopes
• Co-design project workflows with cross-departmental team members
• Balance and integrate work, client time, and downtime to protect team capacity; continuously identify opportunities to refine operating norms and sustain team performance
• Create and populate dashboards to help entire team track and understand burn, budgets, resourcing, and projected vs. actuals; continually identify adjustment opportunities to optimize performance
• Actively contribute to the content and direction of client work, helping to build upon ideas and direction regardless of the task or assignment

Requirements

The ideal candidate has 3-6 years of experience in account management, project management, and/or strategy, preferably in an advertising firm/agency. They want to work in a complex, cross-functional and collaborative ecosystem, love to dive in to create structure and definition for new and emerging workflows, have excellent attention to detail, across a variety of projects and timelines, are a problem-solver, proactive, forward-thinking and resourceful, are adaptable, have a can-do attitude and are quick to take ownership, and thrive in a fun, fast-paced, get shit done culture. They also have excellent communication skills, both written and verbal.

Qualifications

Salary range: $66,000 - $77,000

Benefits

At Monigle, we humanize brands to move people. We are a large independent brand experience company in the country that solves problems by putting people at the center and creating memorable moments that drive human and business impact. Our business model starts and ends with employee happiness. Fueled by diverse passions, unique personalities, and the hunger for the most complex challenges, Monigle people unleash a culture that creates the best possible brand experiences for the world and the most fulfilling team experiences for each other. It is this special culture that unites our talented team around a shared purpose: making the world more human.

Pay

Final salary will be determined based on seniority, merit, geographic location, education, training and experience – reach out to us to learn more.