Client Experience Manager

Responsibilities

• Cultivate a client experience mindset, understanding what it means for a client to be successful and guiding both the Clinch team and clients toward achieving success.
• Translate client business objectives into Clinch solutions, aligning the platform's capabilities with client needs.
• Identify opportunities and threats in client campaigns and immediately take appropriate action to maximize positive outcomes and mitigate risks.
• Provide oversight and guidance on client campaigns to ensure they lead to success and meet client objectives.
• Educate and train clients on how to effectively use the Clinch platform, empowering them to leverage its features and capabilities.
• Demonstrate a deep understanding of the Clinch platform and its functionalities, using this knowledge to optimize client strategies and outcomes.
• Apply a strategic mindset to develop innovative approaches and solutions that drive client success and generate business growth.
• Continuously optimize client learning by identifying areas for improvement and implementing relevant strategies and initiatives.
• Foster strong relationships with clients, serving as a trusted advisor and building long-term partnerships.

Requirements

• Strong client experience mindset, with the ability to understand and guide clients toward achieving success.
• 2 or more years of DCO, Ad-Tech Ad-Ops or Ad-Server experience.
• Proven experience in translating client business objectives into actionable solutions.
• Ability to identify opportunities and threats and take prompt action with a sense of urgency.
• Campaign oversight experience, ensuring that client campaigns lead to success.
• Proficient in teaching clients how to use platforms effectively, delivering training and support as needed.
• Deep understanding of the Clinch platform and its functionalities.
• Strategic mindset, with the ability to develop innovative approaches and solutions.
• Passion for continuous learning and optimization, keeping up-to-date with industry trends and best practices.

Benefits

• Compensation commensurate with experience
• Unlimited PTO
• Medical, Dental, & Vision plans
• 401K with matching
• Stipend reimbursements (mobile phone service, gym membership, and pet insurance)
• Flexible work schedule
• Life @ Clinch: Team Happy Hours, Outings (virtual and in-person), great office culture + much more!
• Clinch has been certified as a “Greatest Place to Work” for 2021-2026!
• Employees receive a complimentary Grubhub+ Membership!
• Enjoy unlimited $0 delivery fees with Grubhub+ restaurants.
• Various perks and discounts

Schedule

Flexible work schedule

Pay

Salary Range: $80,000 - $125,000