Manager, Client Experience

About the role

In this role, you can expect to:

• Project orchestration: Work closely with team members across the agency to guide client projects from inception to completion, ensuring deliverables are on time, on budget and meet client’s goals
• Relationship management: Act as a liaison between client and team, ensuring stakeholders feel heard and have clear expectations about what’s coming and their role in next steps
• Process excellence: Own and manage the project workflow for assigned client projects, proactively maintaining status information, next steps, actions, responsibilities, blockers, recaps and follow-ups
• Operational accountability: Manage all financials related to assigned clients, including billing, forecasting, tracking budgets and scoping
• Creative thinking: Approach each task with a solutions-orientation. In appropriate situations, help identify creative ways to flex and adapt the process or our approach to a client challenge to best meet their organizational culture and needs
• Deliverable contribution: Contribute to the content and direction of client work, helping to build upon ideas and direction regardless of the task or assignment

Responsibilities

Project orchestration

Work closely with team members across the agency to guide client projects from inception to completion, ensuring deliverables are on time, on budget and meet client’s goals

Relationship management

Act as a liaison between client and team, ensuring stakeholders feel heard and have clear expectations about what’s coming and their role in next steps

Process excellence

Own and manage the project workflow for assigned client projects, proactively maintaining status information, next steps, actions, responsibilities, blockers, recaps and follow-ups

Operational accountability

Manage all financials related to assigned clients, including billing, forecasting, tracking budgets and scoping

Creative thinking

Approach each task with a solutions-orientation. In appropriate situations, help identify creative ways to flex and adapt the process or our approach to a client challenge to best meet their organizational culture and needs

Deliverable contribution

Contribute to the content and direction of client work, helping to build upon ideas and direction regardless of the task or assignment

Requirements

Has 3-6 years of experience in account management, project management, and/or strategy, preferably in an advertising firm/agency

Loves to dive in to create structure and definition for new and emerging workflows

Excellent attention to detail, across a variety of projects and timelines

A problem-solver, proactive, forward-thinking and resourceful

Adaptable, has a can-do attitude and is quick to take ownership

Thrives in a fun, fast-paced, get shit done culture

Excellent communication skills, both written and verbal

Qualifications

Not specified

Skills

Not specified

Benefits

Not specified

Pay

Salary range: $66,000 - $77,000

Schedule

Not specified

Final salary will be determined based on seniority, merit, geographic location, education, training and experience – reach out to us to learn more.

Application deadline: 8/31/2026