Manager, Main Operations Center

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community. The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles.

About the role

The Manager, Main Operations Center (MOC Manager) reports to the Senior Director, C3 (Communication, Command, Coordination) within the Operational Planning team and is responsible for the design and implementation of the operational framework of the Main Operations Center (MOC), which will be the central hub for operations during the LA28 Olympic and Paralympic Games. The MOC will serve as the fusion center of the Games, connecting all operational sites, functional areas, stakeholders, and delivery partners (including local and state agencies, contractors, and service providers).

Responsibilities

• Serve as the primary facilitator for managing the design, construction, and implementation of the MOC layout, internal processes, and procedures prior to the Games.
• During the Games, play a critical role within the MOC Management Team, the central hub for Games-time operations connected to all competition and non-competition venues and partner operations centers.
• Support the establishment of how LA28 and its delivery partners will be physically and functionally organized and structured for Games-time operations.
• Recommend what and how information will be shared across the Games delivery ecosystem (100+ operational sites across different municipalities and regions), including developing information-sharing systems for the MOC.
• Develop processes and systems for distilling inputs to provide actionable information for decision-making at tactical, operational, and strategic levels.
• Create standardized issue escalation and resolution processes for Games operations.
• Support the process for managing and responding to incidents and exceptional situations.
• Serve as the primary project manager for the Main Operations Center (MOC).
• Plan the MOC layout in coordination with functional areas and delivery partners to maximize efficiencies and headcount.
• Guide the construction and scaled buildout of the MOC to utilize its operation for training and exercises.
• Develop standard operating procedures and trainings for MOC positions during Games operations.
• Enhance staffing and workforce discussions to ensure appropriate rostering for each position and the MOC as a whole.
• Plan and implement an organizational blueprint for Games-time communication, command, and coordination, integrating input from internal functional areas.
• Define roles, responsibilities, and reporting lines across LA28 and partners to ensure operational clarity and effectiveness.
• Facilitate alignment workshops to ensure all stakeholders understand and adopt the framework.
• Identify and solidify critical information flows and touchpoints within the Games delivery ecosystem.
• Advise protocols for timely, accurate, and secure information-sharing between LA28 and delivery partners.
• Select, implement, and oversee digital information systems for real-time operations management (e.g., dashboards, issue management system).
• Create documentation and training materials to support information-sharing standards.
• Develop escalation paths and threshold criteria for critical information in coordination with internal functional areas.
• Create decision matrices and criteria for routine and urgent Games-time decisions.
• Facilitate cross-functional alignment on decision-making protocols and ensure partner buy-in.
• Document and communicate decision processes and outcomes as a central reference for the organization.
• Plan and implement standardized issue escalation and resolution processes.
• Refine incident and exceptional situation response protocols for potential scenarios of varying magnitude.

Requirements

• Minimum of 5+ years in major events or complex operational environments requiring the setup of command centers at a large scale.
• Experience working in, and preferably building, operational centers or facilities.
• Demonstrated experience engaging broad stakeholder groups and achieving cross-functional alignment.
• Proven ability to manage multiple priorities and deliver results within tight timelines.
• Excellent communication, stakeholder management, organizational, and prioritization skills.
• Demonstrated commitment to co-creation and collaborative decision-making.
• Ability to work independently and adapt to changing priorities.
• Bachelor’s degree in a related field is preferred.

Physical Requirements and Working Conditions

• Available to work onsite in our Downtown Los Angeles-based office.
• Majority of work conducted in an office setting, requiring extended use of computers, phones, and other office equipment.
• Ability to travel occasionally to different venues across the Los Angeles region and possibly outside the Greater Los Angeles region.
• Work efficiently in an open floorplan cubicle environment.

Pay

The annual base salary range for this position is $88,000.00 - $115,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.