Center Operations Manager

About The Job

We are looking for a Medical Assistant (MA) to step into a Center Operations Manager opportunity. This pivotal role is accountable for the day-to-day health center operations, performance to Key Performance Indicators (KPIs), and performance management of all health center support staff, all while continuing to provide hands-on patient care. You will ensure the facility exceeds AAAHC standards and follows all established policies.

Schedule

• Monday: 7:30am–5:00pm
• Tuesday: 8:00am–12:00pm
• Wednesday: 8:00am–5:30pm
• Thursday: 8:00am–5:00pm
• Friday: 7:30am–4:30pm

What You'll Do (Key Responsibilities)

Operations & Compliance Management

• Day-to-Day Oversight: Oversee the overall day-to-day management of the health center and clinical support staff.
• Standards & Compliance: Ensure organization policies and standards are upheld, including all regulatory, procedural, and licensing requirements. Ensure adherence to patient privacy regulations and confidentiality protocols.
• Inventory & Reporting: Manage supply and pharmacy inventory, replacement ordering, and monitor key performance indicators (KPIs) and operational workflows.
• Process Improvement: Identify opportunities related to clinic efficiencies or patient/employee engagement strategies and present recommendations to area leadership.

Clinical Care & Collaboration

• Patient Care: Dedicate a significant amount of time to patient facilitation and hands-on care.
• Clinical Skills: Utilize required skills, including EKG, vital signs, venipuncture, capillary, and injection, with current experience.
• Teamwork: Work collaboratively with the Physician(s), Clinician(s), and/or Total Health Solutions team.

Leadership & Personnel

• Staff Management: Manage staffing schedules, timecard monitoring, and ensure adherence to time and attendance policies for all direct reports.
• Talent Development: Develop employee success through recruiting, onboarding, development, performance management, and succession planning.
• Subject Matter Expert (SME): Function as the health center operations SME, accountable for staff training and demonstration of competencies.
• Support: Provide support to resolve issues, coordinate regular staff meetings, and contribute input to area leadership for health center staffing.

What You'll Bring To The Team (Minimum Qualifications)

Education & Certification

• High School Diploma or equivalent.
• Registered/Certified MA or 5+ years of MA experience required.
• Current clinical license as required by state/national authority in good standing.
• Current classroom-led American Heart Association BLS or CPR Card required.

Experience

• 3–5 years of experience with healthcare leadership responsibilities strongly preferred, or a minimum of 2 years' experience with CareATC's Health Center operations.
• Proficient experience with both Practice Management and Electronic Medical Records.

Clinical Skills

• Demonstrated current experience with EKG, vital signs, venipuncture, capillary, and injection.

Other Requirements

• Current health records with appropriate immunizations (Hepatitis B and PPD).
• Ability to work at multiple locations upon business need.
• Physical ability to lift, pull, push, and manipulate equipment and patients, and to sit/stand for long periods of time.

Benefits

• Full benefit package, for eligible roles, including Medical, Dental, Vision, 401K, PTO, Disability & Life Insurance, and a Wellness Program.
• Clinic and medication provided at no cost or low cost to employee and dependents.
• Consistent schedule allowing for work-life balance; no on-call or holiday schedules.