Center Operations Manager

About the role

The Center Operations Manager will be involved in many facets of the business including day-to-day management, recruitment, scheduling, customer service, reporting, and general administrative tasks in support of the Center's operations. They maintain accurate records related to staffing and delivery of service for each case, assist in the creation, maintenance, and management of a master schedule, and ensure adequate staffing of clinical cases according to budgeted hours per client as authorized by the client's insurer.

The Operations Manager will support HR, Operations, and the Clinical department, acting as a reliable source of information to staff, clients, peers, and management. They will serve as the liaison between administrative and clinical staff and act as the primary point of contact regarding case assignment and staff availability. Additional duties may be assigned based on the needs of the company.

Responsibilities

• Day-to-day management of center operations.
• Recruitment, scheduling, and customer service.
• Maintain accurate records for staffing and service delivery.
• Create, maintain, and manage a master schedule to ensure adequate staffing of clinical cases according to budgeted hours.
• Support HR, Operations, and Clinical departments.
• Act as a liaison between administrative and clinical staff.
• Serve as the primary point of contact for case assignment and staff availability.
• Perform general administrative tasks and reporting.
• Additional duties as assigned.

Requirements

• Bachelor's Degree or equivalent work experience; Bachelor's degree in Marketing, Business Administration, or Healthcare preferred.
• 1-2 years of medical, dental, therapy, PT, OT office (or similar) administration or scheduling required; 3-5 years preferred.
• Prior experience as a Practice Manager is encouraged.

Skills & Abilities

• Strong rapport-building skills, especially on the phone.
• Sense of urgency and ability to work independently towards assigned goals.
• Excellent time management and organization skills.
• Ability to manage multiple tasks, prioritize, and meet deadlines.
• Attention to detail.
• Ability to administer processes across the company consistently.
• Superb communication skills.
• Able to work collaboratively with ABA personnel.
• Ability to listen and communicate well with management, staff, and families/clients.
• Professional appearance and presentation.

Computer Skills

• Proficient in Microsoft Office applications including Word, Excel, and PowerPoint.
• Proficiency in using email and Outlook.
• Ability to keep accurate records, work in databases, use Excel, and track processes accurately.
• Ability to use Zoom and GoTo Meeting software.
• Ability to learn ReThink software within 30 days.

Working Conditions

• Exposure to constant or intermittent sounds sufficient to cause distraction.
• High demand for telephone work.
• Considerable stress may occur due to the pressure of meeting deadlines.
• Hours of work: 8:30 AM to 5:00 PM; must fulfill the duties of the position regardless of hours worked. Hours may vary depending on recruitment projects and company needs.
• Must have the ability to read and respond to emails and accept calls outside of work hours.
• Performing these duties on a full-time basis is an essential function of this position.

Benefits

• Medical, Dental, and Vision Insurance through United Healthcare.
• Paid Time-Off, including Vacation, Sick, and 8 Paid Holidays.
• Long-Term Disability and Life Insurance.
• 401k with a 6% match and a two-year vesting schedule.
• Weekly pay each Thursday.