Manager, Center Operations

Job Responsibilities

• Interview, hire, train, and supervise quality candidates for service representatives
• Assists with employee files, including coordinating employee benefits and evaluations for service representatives
• Interacts with Medical Professionals in the community
• Implements safety programs, including maintaining records in compliance with all Federal, State, and Local regulations that apply to DOT and FDA
• Knowledgeable of Medicare, insurance rules and regulations, community resources and medical equipment availability
• Responsible for the CHAP effort for the center
• Organizes and focuses on special programs
• Controls inventory and the purchasing of equipment and supplies
• Responsible for the growth of the customer base through excellence in customer service
• Responsible for the profitability of the center and for implementing and directing cost controls
• Promotes effective written/verbal communications
• Maintains a fleet of leased vehicles including establishing a routine preventive maintenance program and follow up of major maintenance
• Records keeping and inspections of vehicles is a critical part of the responsibility
• Ensures the quality and safe delivery of medical equipment to patients
• May be required to perform equipment set-ups in the customer's home, most set-ups are oxygen equipment, concentrators, and reservoirs
• May be required to perform on-call duties on a rotational basis with other employees in the center
• Includes responding to call outs at night and weekends to provide the service normally done by a service representative
• Serves as a backup when other employees are out due to absenteeism

Skills

Effective written/verbal communications

Knowledge of Medicare, insurance rules and regulations, community resources and medical equipment availability

Ability to interact with Medical Professionals in the community

Ability to implement safety programs and maintain records in compliance with Federal, State, and Local regulations

Ability to control inventory and purchase equipment and supplies

Ability to grow the customer base through excellent customer service

Ability to ensure the profitability of the center and implement cost controls

Ability to manage a fleet of leased vehicles including preventive maintenance and inspections

Ability to perform equipment set-ups in the customer's home

Ability to respond to call outs at night and weekends

Ability to serve as a backup when other employees are absent

Benefits

$85,000 - $95,000 annually