Manager, Center Operations

About the role

This employee is the direct Supervisor of Service Representatives, Health care Specialists, and Customer Service Representatives.

Responsibilities

• Interview, hire, train, and supervise quality candidates for service representatives
• Assist with employee files, including coordination of employee benefits and evaluations for service representatives
• Interact with Medical Professionals in the community
• Implement safety programs, including maintaining records in compliance with all Federal, State, and Local regulations that apply to DOT and FDA
• Control inventory and the purchasing of equipment and supplies
• Organize and focus on special programs
• Lead the CHAP effort for the center
• Grow the customer base through excellence in customer service
• Ensure the profitability of the center and implement cost controls
• Promote effective written/verbal communications
• Maintain a fleet of leased vehicles, including establishing a routine preventive maintenance program and follow-up of major maintenance
• Perform record keeping and inspections of vehicles
• Ensure the quality and safe delivery of medical equipment to patients
• Perform equipment set-ups in the customer's home, including oxygen equipment, concentrators, and reservoirs as needed
• Participate in on-call duties on a rotational basis, including responding to call outs at night and weekends
• Serve as a backup when other employees are out due to absenteeism

Requirements

• Knowledge of Medicare, insurance rules and regulations, community resources, and medical equipment availability