Manager, Center Operations

About the role

This employee directly supervises Service Representatives, Healthcare Specialists, and Customer Service Representatives.

Responsibilities

• Interview, hire, train, and supervise quality candidates for service representatives
• Assist with employee files, including coordination of employee benefits and evaluations for service representatives
• Interact with medical professionals in the community
• Implement safety programs and maintain records in compliance with all federal, state, and local regulations that apply to DOT and FDA
• Stay knowledgeable of Medicare, insurance rules and regulations, community resources, and medical equipment availability
• Oversee the CHAP effort for the center
• Organize and focus on special programs
• Control inventory and purchasing of equipment and supplies
• Grow the customer base through excellence in customer service
• Ensure profitability of the center and implement cost controls
• Promote effective written and verbal communications
• Maintain a fleet of leased vehicles, including establishing a routine preventive maintenance program and follow-up on major maintenance
• Perform record keeping and inspections of vehicles
• Ensure the quality and safe delivery of medical equipment to patients
• Perform equipment set-ups in customers' homes, primarily oxygen equipment such as concentrators and reservoirs
• Perform on-call duties on a rotational basis, including responding to call-outs at night and weekends to provide services normally handled by a service representative
• Serve as a backup when other employees are out due to absenteeism

Pay

$60,000 - $85,000 annually