Manager, Center Operations

Job Responsibilities

• Interview, hire, train, and supervise quality candidates for service representatives
• Assists with employee files, including coordinating employee benefits and evaluations for service representatives
• Interacts with Medical Professionals in the community
• Implements safety programs, maintaining records in compliance with all Federal, State, and Local regulations applicable to DOT and FDA
• Knowledgeable of Medicare, insurance rules and regulations, community resources, and medical equipment availability
• Responsible for the CHAP effort for the center
• Organizes and focuses on special programs
• Controls inventory and purchases of equipment and supplies
• Responsible for growing the customer base through excellence in customer service
• Responsible for the profitability of the center and implementing and directing cost controls
• Promotes effective written/verbal communications
• Maintains a fleet of leased vehicles, including establishing a routine preventive maintenance program and following up on major maintenance
• Records and inspects vehicles, ensuring quality and safe delivery of medical equipment to patients
• May perform equipment set-ups in customers' homes, typically involving oxygen equipment, concentrators, and reservoirs
• May be required to perform on-call duties, including responding to call-outs at night and weekends to provide service normally done by a service representative
• Serves as a backup when other employees are absent due to illness or other reasons

Qualifications

Knowledgeable of Medicare, insurance rules and regulations, community resources, and medical equipment availability.

Knowledgeable of DOT and FDA regulations.

Experience in managing employee benefits and evaluations.

Experience in managing a fleet of leased vehicles, including preventive maintenance and emergency repairs.

Experience in customer service and building a strong customer base.

Ability to interact with medical professionals and implement safety programs.

Strong organizational and communication skills.

Ability to work independently and manage multiple tasks.

Ability to handle on-call duties and respond to emergencies.