Manager, Center Operations

About the role

This employee directly supervises Service Representatives, Healthcare Specialists, and Customer Service Representatives.

Responsibilities

• Interview, hire, train, and supervise quality candidates for service representatives.
• Assist with employee files, including coordination of employee benefits and evaluations for service representatives.
• Interact with medical professionals in the community.
• Implement safety programs and maintain records in compliance with all federal, state, and local regulations applicable to DOT and FDA.
• Stay knowledgeable of Medicare, insurance rules and regulations, community resources, and medical equipment availability.
• Oversee the CHAP effort for the center.
• Organize and focus on special programs.
• Control inventory and purchasing of equipment and supplies.
• Grow the customer base through excellence in customer service.
• Ensure the profitability of the center by implementing and directing cost controls.
• Promote effective written and verbal communications.
• Maintain a fleet of leased vehicles, including establishing a routine preventive maintenance program and follow-up on major maintenance. Record keeping and inspections of vehicles are critical.
• Ensure the quality and safe delivery of medical equipment to patients.
• Perform equipment set-ups in the customer's home, primarily oxygen equipment such as concentrators and reservoirs.
• Perform on-call duties on a rotational basis, including responding to call-outs at night and weekends to provide services normally handled by a service representative.
• Serve as a backup when other employees are out due to absenteeism.