Manager, Ambulatory Services | Primary Care | Full-time | Days

Responsibilities

• Captures operational activities on a daily basis, emphasizing service standards.
• Plans, organizes, and oversees work schedules and assignments of support staff to meet operational needs.
• Facilitates patient flow through the practice and mediates any patient concerns, focusing on patient experience.
• Ensures the accuracy of patient-related activities such as registration, managed care referrals, the collection, recording, and distribution of cash and check payments, medical assisting vital signs, and lab tests.
• Implements processes and procedures to ensure efficient processing of work, including time of service, scheduling, referral management, pre-registration, and visit ticket entry.
• Works with the entire practice team (nursing, medical assistants, administrative managers, & other support personnel) to develop office orientation procedures and protocols.
• Implements relevant information systems such as managed care, ensuring accuracy of data input and patient appointments.
• Provides feedback regarding improvements and changes to systems.
• Identifies training needs in both business/office and patient care activities and assists with training of support staff to ensure staff proficiency.
• Coordinates regular skills development sessions for support staff.
• Supervises and directs support staff including employee hiring, termination, corrective action, and performance reviews.
• Aids in planning, monitoring, and/or managing budget in functional area of department.
• Led the development and documentation of guidelines related to service delivery and or professional practice in collaboration with relevant staff.

Qualifications

• Education / Training: Associate’s Degree in relevant field of study; 5 years of related experience may be considered in lieu of the Associate’s degree requirement.
• Experience Requirements: 3 to 5 years ambulatory experience. 3 years Leadership/Supervisory in Ambulatory setting.