Manager Ambulatory Services

About the role

The successful candidate will lead and manage assigned areas, translating objectives and procedures into effective actions to ensure high-quality patient care. Responsibilities include developing strategies for delivering quality patient care, ensuring staff provides consistent, effective care, and resolving patient care issues.

Responsibilities

• Plans, organizes, implements, and evaluates the delivery of patient care in accordance with policy and procedures, philosophy, and mission.
• Develops, implements, and supports strategies for the delivery of quality patient care based on the requirements of the medical service while maintaining positive patient relations in a teaching environment.
• Ensures staff provides quality, effective care consistent with relevant policies, procedures, and access and service standards.
• Maintains quality of care by monitoring and evaluating it.
• Works closely with staff and peers to identify opportunities to improve patient care.
• Coordinates activities between the clinical service and other clinical units to ensure quality patient care.
• Facilitates the development of departmental policies and procedures and ensures compliance.
• Ensures department is in compliance with applicable regulations, such as CLIA, OSHA, Medicare, etc.
• Promotes customer satisfaction in a professional, constructive manner.
• Collaborates with Medical Director to ensure program goals are established and achieved.
• Responsible for the coordination, organization, and delegation of operational aspects of the department to ensure effective, efficient delivery of services.
• Determines service needs in terms of patient and staff requirements.
• Affirms that staff provides patient-focused care.
• Solves patient care issues as identified.
• Reviews outcomes and evaluates operational systems to ensure ongoing improvement.
• Creates a work environment that promotes continuous quality improvement, team building, and ongoing personal development.
• Collaborates with medical staff and other personnel in promoting and planning optimal patient care.
• Collaborates regularly with physicians and ancillary service providers to review practices, services, and resolve issues.
• Selects, hires, trains, manages, and evaluates the effectiveness of employees on a continuous basis.
• Promotes teamwork, contributing to positive employee morale.
• Provides objective, constructive feedback regarding strengths and opportunities for improvement.
• Coaches and counsels to correct identified performance deficiencies.
• Establishes goals and provides follow-up within established Human Resources policies.
• Ensures compliance with policies and ensures staff meets established access and service standards.
• Devises communication system to keep all personnel informed of operations.
• Fosters a competent staff through the provision of orientation, inservices, continuing education programs, and professional development.
• Aids in the creation and oversight of clinic budgets.
• Demonstrates an awareness of departmental budget for personnel, materials, and services through efficient use of the same.
• Affirms cost-effective staffing patterns, schedules, and appropriately utilizes staff.
• Reviews trends with Medical Director/Administrator.
• Maintains oversight of equipment and supplies and prioritizes budget requests to ensure safe patient care and optimal utilization of resources.
• Approves and maintains payroll documents.
• Analyzes trends to develop long-range plans for budget needs.
• Participates in committees and completes additional projects as assigned.
• Directly supervises support staff within clinical unit in the provision of patient services, including Staff Nurse, Lead Nurse, LPN, Ambulatory Nursing Assistants, Ambulatory Care Assistants, Insurance Specialists, Coordinator, Patient Registration, and technical staff.

Requirements

• Education: Associate's Degree OR High school diploma AND three (3) years of healthcare experience.
• Certification: Obtain certification in Basic Life Support within 30 days of hire date.
• Licensure: State criminal background check and Federal (if applicable), as required for regulated areas.
• Experience: Two (2) years in a healthcare management/supervisory position.

Qualifications

• Excellent health in order to assist patients and move equipment and supplies.
• Regular and constant exposure to communicable disease and bloodborne pathogens.

Skills

• Strong leadership and management skills.
• Effective communication and interpersonal skills.
• Ability to develop and implement strategies for quality patient care.
• Strong organizational and problem-solving skills.
• Ability to maintain quality and effective care standards.
• Knowledge of regulatory requirements and compliance.

Benefits

Details about benefits will be provided upon request.

Pay

Details about pay will be provided upon request.

Schedule

Details about schedule will be provided upon request.