Ambulatory Manager

Key Responsibilities

• Provide operational oversight and leadership for the ambulatory application portfolio.
• Partner with internal supervisory and IT leadership to prioritize operational and implementation work.
• Support governance, strategic planning, and decision-making for Epic Phase II implementation.
• Facilitate coordination across application teams, operational stakeholders, and project leadership.
• Assist in workload prioritization, issue escalation, and resource planning.
• Mentor and provide technical and operational guidance to analysts and project leads.
• Support development of operational processes, application ownership, and team coordination.

Required Skills & Experience

• Extensive experience leading Epic Ambulatory application teams in a healthcare environment.
• Demonstrated experience balancing operational support with large-scale Epic implementation efforts.
• Prominent ability to lead cross-functional initiatives and manage competing priorities.
• Strong communication, organizational, and stakeholder management skills.
• Expertise in Epic Ambulatory and related applications such as Healthy Planet, MyChart, and Wisdom.
• Experience providing operational leadership for teams supporting Epic clinical applications.
• Minimum of 7 years of experience supporting Epic clinical applications with progressive leadership responsibilities.
• Bachelor's degree in Healthcare Administration, Information Technology, Nursing, Business Administration, or a related field, or equivalent experience.

Preferred Skills

• Demonstrated success leading Epic implementation, optimization, and operational initiatives.
• Experience collaborating with executive leadership, operational leaders, and multidisciplinary teams.
• Epic certification(s) in Ambulatory and related applications.
• Experience mentoring staff and fostering collaboration without direct personnel authority.

The role requires on-site presence 3 6 days per month in South San Francisco, CA, with travel expenses reimbursed under the applicable agreement terms. A laptop and monitor will be provided for this assignment.