Mail Processing & Fulfillment Associate

Job Summary

The Mail Process & Fulfillment Associate is responsible for various aspects of hand fulfillment and mail processing operations at Clarity Output Solutions (COS).

Essential Functions

• Responsible for hand (manual) fulfillment of daily work, including nine-by-twelve bookwork, commercial work, small job matching and insertion.
• Uses third party programs to prepare postal paperwork in accordance with USPS standards.
• Uses COS proprietary scan tools to verify the accuracy and counts on outbound materials.
• Operates light machinery including shrink-wrapping, polybag, scale counting, and hole punching machines.
• Verifies the quality of outbound goods is consistent with COS QC standards.
• Works cooperatively with other departments to help achieve manufacturing goals.
• Ensures all output is sorted in proper USPS containers, including buckets, trays, and sacks.
• Scans explanation of benefits (EOBs) and booklets to ensure 100%-piece count before mailing.
• Performs all necessary QC inspections on each job based on the guidelines communicated and posted in the department.
• Verifies that reprints are successfully submitted by other departments.
• Aids in light handiwork/maintenance/cleaning as needed.
• Performs general housekeeping including general upkeep both in and outside of the facility, trash/waste removal, and general assistance.

Education & Experience

• High School Diploma or equivalent preferred.
• A minimum of 1 year of experience with fulfillment work preferred.
• Experience with quality control processes preferred.
• Basic computer skills required, including MS Office (Excel and Word) preference.
• Basic math and reading skills required.

Knowledge & Skills

• Excellent critical thinking and problem-solving skills.
• Works well both individually and as a team.
• Responds positively to the demands of a constantly evolving work environment.
• Has a safety conscious mindset.
• Excellent interpersonal and customer service skills.
• Demonstrates organizational skills and attention to detail.
• Quality oriented and focused.

Physical Demands

• Ability to safely lift up to 70 lbs.
• Ability to safely push/pull up to 50 lbs.
• Ability to stand on concrete floor for +/-50% of a 12-hour shift.
• Must be able to walk, stoop, kneel, twist, and bend freely.