Mail Services & Courier Associate

Job Duties And Responsibilities

• Sort, process, meter, and distribute incoming and outgoing mail and packages.
• Ensure accurate routing and delivery of mail based on addresses, departments, mailbox numbers, tracking information, and delivery sequences.
• Maintain mail and package accountability through accurate recordkeeping and tracking procedures.
• Process express, certified, registered, and other specialized mail services as required.
• Apply appropriate postage and prepare mail for shipment.
• Assist with bulk mail projects, including material preparation, sorting, stacking, bundling, and binding.
• Transport mail to designated postal and shipping facilities when required.
• Maintain organized mailroom work areas and ensure compliance with established procedures.
• Safely operate a company vehicle to perform scheduled mail and package delivery routes.
• Complete established delivery and collection routes multiple times per day.
• Deliver and pick up mail, packages, and business materials from designated locations.
• Verify delivery accuracy and maintain high standards of service and accountability.
• Travel between customer locations and facilities as required.
• Comply with all traffic laws, company vehicle policies, and safety procedures.
• Provide courteous and professional service to employees, visitors, and customers.
• Respond to inquiries regarding mail, package status, and delivery schedules.
• Address service issues promptly and escalate concerns when appropriate.
• Serve as a positive representative of the organization while performing delivery and mail services.

Qualifications

• Requires high school diploma or GED and 1-2 years of related work experience.
• Previous mailroom, courier, delivery, shipping/receiving, logistics, or related experience preferred.
• Valid driver's license with an acceptable driving record.
• Experience operating company or commercial vehicles preferred.
• Strong attention to detail and accuracy.
• Able to follow numeric sequencing, routing, and tracking procedures.
• Strong customer service and communication skills.
• Able to work independently and manage time effectively.
• Basic computer and recordkeeping skills.
• Reliable attendance and punctuality.

Knowledge, Skills and Abilities

• Working knowledge of copier and other related equipment and repair is preferred.
• Basis electronics knowledge is preferred.
• Possesses ability to work independently and flexibly to complete projects.
• Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.
• Possesses ability to comprehend instructions concerning mail delivery.
• Possesses troubleshooting and problem solving skills.
• Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications.
• Possesses excellent customer relations skills and excellent verbal communication skills.

About Us

Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance teams and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

At Ricoh, you can: Choose from a broad selection of medical, dental, life, and disability insurance options. Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. Augment your education with team member tuition assistance programs. Enjoy paid vacation time and paid holidays annually. Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.