Mail Services & Courier Associate

About the role

The Mailroom & Courier Services Associate is responsible for the efficient processing, sorting, distribution, collection, and delivery of incoming and outgoing mail and packages. This role operates a company vehicle to complete scheduled delivery routes, provides excellent customer service, maintains accurate mail and package tracking, and supports shipping, receiving, and bulk mail operations.

Responsibilities

• Sort, process, meter, and distribute incoming and outgoing mail and packages.
• Ensure accurate routing and delivery of mail based on addresses, departments, mailbox numbers, tracking information, and delivery sequences.
• Maintain mail and package accountability through accurate recordkeeping and tracking procedures.
• Process express, certified, registered, and other specialized mail services as required.
• Apply appropriate postage and prepare mail for shipment.
• Assist with bulk mail projects, including material preparation, sorting, stacking, bundling, and binding.
• Transport mail to designated postal and shipping facilities when required.
• Maintain organized mailroom work areas and ensure compliance with established procedures.
• Safely operate a company vehicle to perform scheduled mail and package delivery routes.
• Complete established delivery and collection routes multiple times per day.
• Deliver and pick up mail, packages, and business materials from designated locations.
• Verify delivery accuracy and maintain high standards of service and accountability.
• Travel between customer locations and facilities as required.
• Comply with all traffic laws, company vehicle policies, and safety procedures.
• Provide courteous and professional service to employees, visitors, and customers.
• Respond to inquiries regarding mail, package status, and delivery schedules.
• Address service issues promptly and escalate concerns when appropriate.
• Serve as a positive representative of the organization while performing delivery and mail services.
• Maintain logs, tracking records, and operational reports related to mail and package activity.
• Monitor inventory levels of mailroom and shipping supplies.
• Auxiliary with filing, document handling, and other site support functions as assigned.
• Support meeting room setups and other facility services as needed.
• Perform additional duties as assigned.

Qualifications

• Requires high school diploma or GED and 1-2 years of related work experience.
• Previous mailroom, courier, delivery, shipping/receiving, logistics, or related experience preferred.
• Valid driver's license with an acceptable driving record.
• Experience operating company or commercial vehicles preferred.
• Strong attention to detail and accuracy.
• Ability to follow numeric sequencing, routing, and tracking procedures.
• Strong customer service and communication skills.
• Ability to work independently and manage time effectively.
• Basic computer and recordkeeping skills.
• Reliable attendance and punctuality.

Knowledge, Skills and Abilities

• Working knowledge of copier and other related equipment and repair is preferred.
• Requires knowledge and understanding of shipping/receiving procedures.
• Basis electronics knowledge is preferred.
• Possesses ability to work independently and flexibly to complete projects.
• Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.
• Possesses ability to comprehend instructions concerning mail delivery.
• Possesses troubleshooting and problem solving skills.
• Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications.
• Possesses excellent customer relations skills and excellent verbal communication skills.