Mailroom & Fulfillment Associate

About the role

Fulfillment Team Members produce and ship accurate physical media across print, Braille, audio, and data in alignment with documented standards, client specifications, and assigned priorities. This execution-focused role meets defined productivity, accuracy, and throughput targets while completing work in the correct sequence to support SLAs. Team Members operate production equipment, process materials, and prepare shipments while consistently applying standards and seeking clarification when needed. This role operates within established workflows and does not include ownership of workflow decisions, quality standards, or process design.

Responsibilities

• Produce accurate, high-quality physical materials (print, embossed, burning, and assembled products) in accordance with documented standards and client specifications, and support multiple production functions as needed based on business demand.
• Complete assigned work in the designated sequence, including prioritization of rush or time-sensitive jobs to support SLA performance.
• Inspect and verify work for accuracy, completeness, and compliance prior to release or shipment, ensuring adherence to company standards and client requirements.
• Perform fulfillment and shipping functions, including sorting, packaging, labeling, and preparing materials for distribution in accordance with postal regulations and company procedures.
• Meet established productivity, accuracy, and quality standards as defined in departmental performance metrics.
• Follow established workflows, systems, and instructions consistently; seek clarification when needed and promptly escalate issues impacting quality, productivity, equipment, or deadlines.
• Comply with all company policies, procedures, and documented standards.
• Protect sensitive and confidential information in accordance with company data protection and security policies.
• Adhere to approved data transmission protocols and system usage requirements.
• Maintain physical security controls, including proper badge use and prevention of unauthorized access.
• Support additional hours as needed to meet client delivery commitments and service level agreements (SLAs), based on business demand.

Requirements

• Strong attention to detail with the ability to produce accurate, high-quality work.
• Ability to follow established workflows, procedures, and specifications consistently.
• Ability to meet productivity, accuracy, and throughput expectations in a deadline-driven environment.
• Ability to manage time effectively, maintain steady work pace, and handle multiple tasks as assigned.
• Ability to operate or learn production equipment and systems (print, embossing, mailing equipment).
• Comfortable performing repetitive tasks with sustained focus and accuracy.
• Basic computer skills including Microsoft Office and production systems.
• Effective communication and teamwork skills, with the ability to respond to direction and collaborate across functions.
• Demonstrates professionalism, reliability, and a proactive approach to work.
• Commitment to data security, confidentiality, and company standards.
• Experience in production, manufacturing, fulfillment, or mailroom environments preferred.

Qualifications

High School Diploma or equivalent and/or 0–2 years of related experience in production, fulfillment, manufacturing, mailroom, or similar environment; or an equivalent combination of education and experience.

Work Environment

This position operates in a remote work environment with the expectation that the employee is able to report to the designated office location as needed for meetings, trainings, audits, or other business requirements. This role may require periodic on-site presence based on business needs. Advance notice will be provided when possible; however, flexibility to support in-person needs is required based on operational and contractual obligations.

Physical and Mental Demands

• Physical Demands: While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.
• Mental Demands: While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex office administrative problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with managers, staff, customers, the public and others encountered in the course of work.

Pre-employment Requirements

Employment is contingent upon successful completion of all pre-employment requirements:

• Computer-based skills assessment
• Criminal background check and client-required screening
• Drug screening (medical exemptions considered in accordance with applicable law)

Benefits

Braille Works offers a competitive benefits package, including:

• Medical, dental, vision, and life insurance
• Paid Time Off (PTO), vacation, and holiday pay
• 401(k) retirement plan (subject to eligibility requirements)

Schedule

This is a full-time, Monday through Friday, hourly position.