Logistics - Customer Service Specialist

Location: Shippensburg, PA | Pay Rate: $25.00/hour

About the role

Kelly Services is seeking a Customer Service & Logistics Specialist to join a leading global construction equipment organization. This role is part of a team focused on reducing equipment downtime and delivering an exceptional logistics experience for dealers and customers across North America.

Responsibilities

• Provide professional parts logistics support to dealers, customers, and internal teams by phone, email, and case management systems
• Create, document, and manage customer cases, ensuring timely follow-up and escalation
• Support order management and provide updates throughout the order lifecycle
• Investigate order discrepancies, inventory issues, backorders, and shipping delays
• Recommend alternative solutions for backordered parts, particularly during machine-down situations
• Initiate and coordinate cross-functional Uptime Escalations for machine-down and critical incidents
• Work closely with warehouse teams, Service and Quality Engineers, and other internal partners to investigate inventory and order issues
• Assist internal stakeholders with logistics processes and expediting orders
• Participate in meetings, workshops, and process improvement initiatives
• Identify opportunities to improve logistics processes, order transparency, and the overall customer experience
• Lead or participate in cross-functional projects involving internal and external partners
• Complete assigned action items and communicate outcomes to stakeholders
• Support onboarding and training of new team members on systems, processes, and customer service best practices

Requirements

• Bachelor's degree or equivalent experience in a relevant field
• Logistics, supply chain, customer service, order management, or parts experience is a plus but not required
• Strong customer service and interpersonal communication skills
• Excellent analytical and problem-solving abilities
• Ability to investigate issues and identify root causes
• Strong attention to detail and accuracy
• Excellent organizational and time-management skills
• Ability to work independently while maintaining strong accountability
• Ability to work effectively in a fast-paced environment
• Strong teamwork and cross-functional collaboration skills
• High proficiency with Microsoft Office Suite
• Experience with SAP, Power BI, or logistics platforms is preferred

Ideal Backgrounds

Candidates with experience in the following areas are encouraged to apply:

• Customer Service
• Logistics Coordination
• Order Management
• Parts Coordination
• Supply Chain
• Transportation
• Expediting
• Dealer Support
• Equipment or Automotive Parts
• Warehouse Operations
• Call Center / Customer Support
• Case Management

Benefits

• Voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, and a legal plan
• Retirement savings plan
• Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year)
• Transit spending account
• Paid sick leave under the applicable state or local plan

Pay

$25.00/hour

Schedule

Monday–Friday