Logistics Customer Service Specialist

Company Overview

Since its inception in 1995, FNS has been focused on providing the best total logistics services by implementing our core values: trust, communication, team play, challenge, and balance. Through trust, we can be a logistics partner that customers trust with a diverse group that works together based on a strong, unified belief. By communicating with and accommodating the voices of customers and co-workers we can deliver the best services. Our team play is enhanced by the appreciation and cooperation with each other with a focus on a singular goal. Challenging the status quo and innovating, FNS is unafraid of failure and strives to develop and improve our processes. Work-life balance strives to provide individuals with happiness to achieve and grow together.

For 2025, we aim to become one of the nation’s top 25 logistics companies with over $1,500M in sales, the best employee and customer satisfaction, and a network of over 100 different partners. We promote a family-like working environment to help achieve work-life balance, fostering cooperation and care among team members. We build trusting relationships with customers to grow together and specialize in fields where professionals can nurture their talent.

Responsibilities

• Maintain and share daily in/out records of battery pack movements
• Communicate effectively with clients regarding yard and transportation status
• Prepare and manage documents such as delivery schedules, inbound/outbound logs, and inventory sheets
• Use Excel to organize and report logistics data accurately
• Coordinate closely with internal teams (yard, dispatch, transportation)
• Assist in resolving customer inquiries or service-related issues in a professional manner

Requirements

• Prior experience in logistics, warehouse, or customer service preferred
• Proficiency in Microsoft Excel (filtering, sorting, basic formulas, etc.)
• Strong interpersonal and communication skills for client-facing roles
• Highly organized and detail-oriented
• Bilingual (Korean/English) is preferred

Schedule

• Shift 1: Monday – Friday, Day Shift (5:00 AM – 2:00 PM)
• Shift 2: Monday – Friday, Day Shift (2:00 PM – 11:00 PM)

Pay

The base salary range for this role is between $50,000 - $57,000 yearly, depending on experience, qualifications, and skills.

Benefits

• Health, Dental, and Vision PPO Insurance
• Life, STD, LTD Insurance
• 401(K) Plan
• Paid Time Off
• Additional Paid Time Off (Bereavement, Wedding, Birth of a Child, etc.)
• Years of Service Awards
• Education Assistant Program (Based on Eligibility)

Full-Time employees only.