(Logistics) Customer Service Specialist

FNS, Inc. · Joliet, IL · 3 wk ago

Manufacturing$60k–$80k/yrFull-time

Manage contracts and negotiate terms with various vendors, including carriers and warehouse operators, specifically for VMI Hub operations.
Oversee vendor billing, including meticulous invoice verification and cost validation to ensure financial accuracy.
Monitor SLA (Service Level Agreement) compliance and drive continuous performance improvement among service providers.
Monitor inventory and inbound/outbound data utilizing WMS (Warehouse Management System) and other integrated logistics systems.
Analyze and resolve operational issues, such as inventory discrepancies, cargo damages, or transit delays, to maintain supply chain integrity.
Act as the primary point of contact for communication between customers and vendors to ensure seamless information flow.
Collaborate closely with internal departments (Operations, Customs, Finance, etc.) to resolve issues and enhance overall process efficiency.
Prepare regular performance reports and professional materials for customer-facing presentations.
Identify process improvement opportunities and implement cost-saving initiatives to optimize the VMI model.
Drive continuous improvement within the hub to meet evolving business needs and operational standards.

1-5 years of experience in logistics, SCM, freight forwarding, or warehouse operations.
Proven experience in vendor management and cost settlement.
Hands-on experience with WMS (Warehouse Management System) and other logistics-related systems.
Strong problem-solving and data analysis skills.
Excellent communication and collaboration skills to work effectively with diverse stakeholders.
High proficiency in data management tools, particularly Microsoft Excel.
Prior experience in VMI (Vendor Managed Inventory) operations or battery/manufacturing logistics.
Solid knowledge of customs procedures and Foreign Trade Zone (FTZ) operations.
Bilingual proficiency in English and Korean.

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