Logistics Customer Service Specialist

About the role

As part of the Contract Logistics team at Kuehne+Nagel, you will serve as a key point of contact between our customers and operations teams, ensuring orders, inquiries, and service requests are handled accurately, professionally, and in a timely manner. You will play an important role in delivering an exceptional customer experience by managing daily communications, resolving service issues, supporting order follow-up, and helping ensure the smooth movement of goods through the supply chain. The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced logistics environment. This individual should be able to communicate effectively, manage shifting priorities, and contribute to a culture of accountability, teamwork, and continuous improvement.

Responsibilities

• Process customer orders, requests, and inquiries accurately and within established service-level expectations.
• Serve as a primary point of contact for customers regarding order status, shipment updates, inventory questions, and service concerns.
• Monitor customer orders and proactively communicate delays, exceptions, or issues to appropriate stakeholders.
• Coordinate with warehouse operations, transportation providers, inventory teams, and other departments to resolve customer issues.
• Maintain accurate customer records, order documentation, ticket updates, and system transactions.
• Support inventory investigations, shipment tracing, and order discrepancy resolution.
• Prepare and distribute reports, status updates, and customer communications as required.
• Ensure compliance with customer requirements, company policies, and operational procedures.
• Identify opportunities to improve customer service processes and support continuous improvement initiatives.
• Build and maintain positive working relationships with customers, carriers, and internal teams.
• Provide cross-functional support and assist with peak business demands or special projects as assigned.

Requirements

• High school diploma or equivalent required.
• Associate degree or related coursework in business, supply chain, logistics, or customer service preferred.
• 1+ year of experience in logistics, third-party logistics (3PL), warehouse, distribution, or transportation environment required.
• 1-2 years of experience using a ticketing system such as ClickUp, Salesforce, ServiceNow, or a similar platform preferred.
• Prior customer service experience supporting order management, customer inquiries, or service issue resolution preferred.
• Experience working with Warehouse Management Systems (WMS), SAP, Blue Yonder, or similar systems preferred.
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.
• Strong written and verbal communication skills with a customer-focused approach.
• Excellent attention to detail, organization, and follow-up skills.
• Ability to manage multiple priorities in a fast-paced environment with shifting deadlines.
• Strong problem-solving skills and ability to work collaboratively with internal and external partners.
• Commitment to professionalism, accuracy, and delivering a positive customer experience.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

Benefits

Kuehne+Nagel offers a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes:

• Health and welfare benefits
• 401k retirement savings plan
• Tuition reimbursement
• Incentive compensation for eligible roles