Logistics Customer Service Specialist

The Customer Service Representative (CSR) will manage customer queries and complaints. Your typical work schedule will be Monday - Friday, 7:30am - 4:00pm, and will be paid weekly at $20.00 per hour. Mandatory overtime is required.

Responsibilities

• Manage customer queries and complaints
• Process orders, modifications, and escalate complaints across various communication channels
• Maintain filing systems and documents according to Standard Operating Procedures (SOP)
• Interact with customers and employees, providing information on shipment times, product cuts, loads not picked up by carriers, and damage claims
• Cook up export orders in the AES system
• Update area or shift metrics using the WMS system
• Perform administrative clerk tasks for area or shift
• Coordinate processing of export orders in the AES system
• Additional duties as assigned
• Mandatory overtime as needed

Requirements

• Minimum of 2 years customer service experience working with warehouse management systems, order management systems, and/or LogFire
• A High School Diploma or General Education Diploma (GED) or a Bachelor’s or Associate’s Degree in Logistics, Biology, Business Management, Industrial Engineering, or a related field
• Strong interpersonal skills, including communication, presentation, and conflict resolution
• Working knowledge of Microsoft Office

Qualifications

• Knowledge of major WMS functions and their relation to operational procedures

Skills

• Customer service experience
• Warehouse management systems experience
• Order management systems experience
• LogFire experience
• Microsoft Office proficiency

Benefits

• Great compensation and medical/dental benefits packages
• Employee discounts
• Tuition reimbursement
• Excellent training programs
• A fun and interesting global work environment

Pay

$20.00 per hour, paid weekly

Schedule

Monday - Friday, 7:30am - 4:00pm