Licensing Specialist

About the role

TLC is seeking a Licensing Specialist to support the Agency in developing a modern, innovative approach to the licensing process. Key goals include providing excellent customer service and improving efficiency.

Responsibilities

• Review and process applications and payments in strict accordance with standard operating procedures
• Verify applicant information using systems such as TAMIS, NAU/TLCUP, and DMV to ensure accuracy
• Update systems and perform data entry
• Notify applicants and licensees of invalid applications or missing documentation
• Serve as a point of contact for licensees, applicants, and external and internal customers by handling inquiries via telephone, email, and in person
• Troubleshoot and escalate issues in a professional and timely manner
• Respond to inquiries within 48 hours while maintaining a professional, customer-focused attitude

Qualifications

• A four-year high school diploma or its equivalent approved by a State's department of education or a recognized accrediting organization
• One year of satisfactory clerical experience

Skills

• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute