Licensing Specialist

Duties and Responsibilities

• Ensures that state licenses are obtained and maintained for all positions that require a license.
• Completes applications/renewal forms and instructions for completion and ensures accuracy prior to submitting for processing.
• Sends renewal forms and miscellaneous correspondence.
• Receives, researches, and responds to incoming questions/complaints; provides information, explains policies and procedures.
• Maintains and or creates files/record keeping systems for individual licensing.
• Performs other clerical duties such as filing, faxing, copying, etc.
• Tracks application and renewal status and follows up on issues, conflicts and problems.
• Uses internal programs, and internet sites for recording and verifying license status.
• Responds to licensing inquiries from company and industry contacts.
• Performs legal research and communicates requirements/restrictions to the appropriate teams.
• Maintains licensing files and the integrity of the licensing database.
• Aids with special projects as initiated and supervised by manager.
• Performs all other duties and projects as assigned and approved by the Licensing Manager and leadership.

  Knowledge, Skills, and Abilities

  • Knowledge of relevant federal and state licensing laws and regulations.
  • Knowledge of and a proficiency in using computer and Microsoft Office applications (Word, Excel, Access, Outlook), and Internet.
  • Knowledge of organization’s products, policies and procedures, and the respective functions of the departments.
  • Excellent customer service skills.
  • Very organized and detail oriented.
  • Discretion, creativity, independent judgment and/or independent action.
  • Self-motivated with a professional attitude.
  • Excellent communication and listening skills.
  • Excellent teambuilding, customer service, and interpersonal skills.
  • Strong typing and data entry skills.

    Physical Demands

    • Sit and twist.
    • Use hands to handle, push, pull or feel.
    • Reach with hands and arms.
    • Talk and hear.
    • Stand and walk.
    • Lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
    • Close vision, distance vision, color vision and ability to adjust focus.
    • Prepare memos, reports, and essays using proper punctuation, spelling, and grammar.
    • Apply concepts of basic algebra, and to draw and interpret graphs.
    • Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
    • Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, ratios, area, circumference, and volume.
    • Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
    • Sit and twist.
    • Use hands to handle, push, pull or feel.
    • Reach with hands and arms.
    • Talk and hear.
    • Stand and walk.
    • Lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
    • Close vision, distance vision, color vision and ability to adjust focus.
    • Prepare memos, reports, and essays using proper punctuation, spelling, and grammar.
    • Apply concepts of basic algebra, and to draw and interpret graphs.
    • Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
    • Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, ratios, area, circumference, and volume.
    • Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

      Minimum Qualifications

      • High school diploma or General Education Degree (GED).
      • Some college and six months experience gathering information from various businesses or governmental entities and following their procedures for specific documents preferred.

      Pay and Benefits

      • The pay range for this role is $14.90 - $24.84 an hour and is based on experience and qualifications.
      • We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others.
      • Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year.
      • We also offer 6 paid holidays.