Contract Specialist

About the Role

Responsive's Legal Operations team is hiring a Contracts Specialist to manage and support a range of commercial agreements—including B2B sales contracts, MSAs, NDAs, and subscription-based templates tied to Annual and Monthly Recurring Revenue (ARR/MRR). In this role, you'll collaborate closely with Sales, the Deal Desk & Sales Operations, and Finance departments to drive compliance, streamline contract workflows, and accelerate deal velocity. This role requires excellent organizational abilities, a proactive mindset, and familiarity with the nuances of commercial contracting within the SaaS market.

Reporting to the Global Contracts Manager, this individual will be a detail-oriented, proactive self-starter with excellent organizational and cross-functional communication skills. You'll work across time zones and distributed teams to manage contract lifecycle processes, build scalable templates, and support contract-related inquiries across internal stakeholders. Experience with SaaS models and interest in AI-enabled tools is a strong plus.

Essential Functions

• Draft, review, and negotiate B2B commercial sales contracts, ensuring consistency with company policies and legal compliance
• Manage and oversee non-disclosure agreements (NDAs), service contracts, and vendor agreements, ensuring all terms align with business goals
• Support subscription-based contracts tied to ARR/MRR models, with an understanding of legal implications and renewals
• Create and maintain standardized contract templates, including sales agreements, partnership agreements, NDAs, and service contracts, to streamline operations
• Assess contractual risk and understand key SaaS provisions, to interpret and redline customer paper agreements
• Collaborate with internal stakeholders to ensure templates meet industry standards and comply with applicable regulations
• Provide contractual and operational support to the sales team, enabling efficient deal closures and adherence to deal terms
• Serve as the primary point of contact for contract-related inquiries and stakeholder questions
• Work closely with cross-functional teams, including colleagues in legal, sales, finance, and operations, to enhance contract efficiencies
• Prepare reports on contract statuses, compliance issues, and revenue metrics related to ARR/MRR agreements
• Contribute to broader legal team operations and support cross-functional initiatives as needed

Other Duties

• Provide ongoing administrative support for the contracts team
• Be accountable for response times to contract requests
• Provide excellent customer service to internal sales team
• Provide ongoing support relating to contracts questions from internal teams
• Other duties as assigned

Qualifications

• Bachelor's degree in Legal Studies, Business, or related field (Paralegal certification or JD a plus)
• Minimum three to six years' experience in contract management, preferably in B2B SaaS or technology industry
• Strong live negotiation skills
• Proficiency in contract creation, negotiation, and administration processes, detail-oriented with a strong analytical approach
• Positive, can-do and ownership attitude
• Works independently with a Teamwork mindset
• Outstanding organizational skills, including the ability to multitask and prioritize deadlines
• Experience with contract lifecycle management tools or tracking systems (e.g., Salesforce, Conga)
• Proficiency in Google Suite, Microsoft Office and familiarity with collaboration tools including Slack
• Experience in fast-paced, customer-centric organizations with a focus on scalability and impact

Benefits

• 401k with company matching
• Unlimited professional development and ongoing learning through LinkedIn Learning Solutions
• 4 weeks of paid vacation, paid sick days, and paid bereavement
• 4 week sabbatical after 5 years of service
• Mental Wellness Program (EAP) to support your well-being and self-care
• Team events, such as happy hours, off-sites, and team building events
• Best-in-class health benefits, company paid for employee and company contribution for family coverage