Lead Veterinary Receptionist - Society Hill Veterinary Hospital

Your Impact as a Lead Customer Service Representative

You are a working leader who sets the tone for the hospital's first impression. You support daily front desk operations while providing essential guidance, coaching, and support to the CSR team.

• Maintain exceptional client experiences
• Reinforce service standards
• Serve as the primary point of escalation for client and workflow issues
• Partner closely with hospital leadership to ensure smooth operations, team alignment, and a positive, collaborative culture

What You'll Bring To The Team

• High school diploma or equivalent
• Minimum of 2 years of customer service experience
• Strong computer skills, including experience with scheduling systems and POS platforms
• Excellent communication skills with the ability to communicate clearly, empathetically, and professionally
• Prior lead, senior, or mentoring experience is strongly preferred
• Experience in veterinary, healthcare, or multi-location service environments is preferred