Lead Receptionist - Southpoint Animal Hospital

Welcome to Southpoint Animal Hospital

Welcome to Southpoint Animal Hospital, where our mission is centered on compassionate, advanced patient care and fostering deep community trust. That dedication is reflected in our exceptional 4.9-star Google rating, confirming our commitment to excellence within the Durham community.

About the role

You are stepping into an environment where collaboration is paramount and patient advocacy guides every decision. This is an opportunity for you to truly impact animal health and do your best work in a supportive, high-performing environment.

Responsibilities

• Maintain exceptional client experiences
• Support daily front desk operations
• Provide essential guidance, coaching, and support to the CSR team
• Serve as the primary point of escalation for client and workflow issues
• Build strong relationships across departments (technicians, veterinarians, leadership)
• Handle sensitive or escalated client conversations with confidence and care
• Support daily front desk coverage
• Maintain the accuracy of scheduling, records, and reporting
• Lead with integrity and empathy, maintaining a calm, supportive presence during high-volume situations
• Reinforce hospital values

Requirements

• High school diploma or equivalent
• Minimum of 2 years of customer service experience
• Strong computer skills, including experience with scheduling systems and POS platforms
• Excellent communication skills with the ability to communicate clearly, empathetically, and professionally
• Prior lead, senior, or mentoring experience is strongly preferred
• Experience in veterinary, healthcare, or multi-location service environments is preferred

Qualifications

• High school diploma or equivalent
• Minimum of 2 years of customer service experience
• Strong computer skills, including experience with scheduling systems and POS platforms
• Excellent communication skills with the ability to communicate clearly, empathetically, and professionally
• Prior lead, senior, or mentoring experience is strongly preferred
• Experience in veterinary, healthcare, or multi-location service environments is preferred

Skills

• Customer service skills
• Communication skills
• Leadership skills
• Computer skills

Benefits

• Comprehensive benefits package including Health, Dental, Vision insurance, Employee Assistance Program (EAP), 401k retirement plan, Life Insurance, and Short-Term Disability options
• Discounted veterinary care for your own pets
• Free 24/7 access to doctors through Teladoc

Pay

A competitive hourly rate based on your experience and leadership role.

Schedule

Flexible schedule to accommodate your needs.