Veterinary Receptionist - Southside Animal Hospital (Nashville)

About the role

Join Southside Animal Hospital, where our guiding principle is treating every pet like our own. We have proudly served the Nashville community since 1993, earning the trust reflected in our exceptional 4.8-star Google rating. Our commitment to excellence has been recognized locally, earning us the title of one of the "Best Veterinarians in Nashville" by The Tennessean’s Readers’ Choice Awards and one of the "Best Veterinary Clinics in Nashville" by ThreeBestRated.com. If you are looking for a practice that values comprehensive pet wellness and empowers you to truly connect with clients, this is your opportunity to do your best work. We seek to foster an inclusive environment where all teammates are supported in their professional journeys.

Responsibilities

• Manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for pet health by being a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody compassion and empathy, demonstrating empathy and respect in every situation and treating each pet like your own.

Requirements

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred.

Benefits

• A competitive hourly rate based on your experience, plus a comprehensive benefits package.
• Total Wellbeing: Comprehensive coverage including Health, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP).
• Financial Health: Plan for your future with a 401k retirement plan, plus Life Insurance and Short-Term Disability options.
• Educational assistance is available to enroll in AVMA-accredited veterinary technician programs.

Schedule

A flexible schedule, including some weekends and holidays, is required.