Lead Veterinary Receptionist / Client Service Representative

About the role

The Lead Veterinary Receptionist / Client Service Representative at Corinth Veterinary Clinic is responsible for overseeing the day-to-day operations of the hospital's front desk, ensuring an exceptional client experience, supporting and mentoring the client service team, managing appointment flow, addressing client concerns, and serving as a key liaison between clients, medical staff, and hospital leadership.

Responsibilities

• Oversee the day-to-day operations of the hospital’s front desk
• Serve as the welcoming face of the hospital, providing exceptional client service
• Support and mentor the client service team
• Manage appointment flow and address client concerns
• Serve as a key liaison between clients, medical staff, and hospital leadership
• Maintain efficient administrative processes
• Promote a positive and professional team culture
• Ensure clients and patients feel welcomed and supported throughout their visit

Requirements

• 3+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Strong leadership experience with a focus on building morale, collaboration, and team engagement
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional, and solution-oriented during busy periods

Qualifications

• Proficiency in the following skills:
• Strong leadership experience with a focus on building morale, collaboration, and team engagement.
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

Benefits

• Health Package: Medical, Dental, and Vision Insurance (with HSA options)
• Life Insurance and Disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Pay

$18-$21 per hour, for each hour worked

Schedule

This is a full-time position, with availability needed Monday-Friday. NO WEEKENDS!!

Benefits Package

• To determine specific pay, Company will consider the following factors: the applicants education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.
• Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.