Veterinary Receptionist / Client Service Representative
About the role
Ohana Pet Hospital is seeking an outgoing Client Service Representative to join their team. The role involves greeting visitors warmly, managing appointment flows, providing empathetic customer service, processing financial transactions, answering inquiries, and offering essential information about services.
Responsibilities
- Schedule and manage the flow of appointments
- Provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients
- Process financial transactions
- Answer inquiries
- Provide essential information about the services provided
Requirements
- 1+ years of experience in a customer service, reception, or client-facing role
- Previous veterinary receptionist or healthcare-related front-desk experience preferred but not required
- Proficiency in communication, organization, and problem-solving
Qualifications
- Excellent communicator
- Highly organized
- Client-focused problem solver
Skills
- Strong communicator
- Highly organized
- Client-focused problem solver
Benefits
This position offers full-time benefits including health package (medical, dental, and vision insurance), life insurance and disability, Employee Assistance Program, 401k options, paid time off in accordance with site policy and applicable law, personal pet discount, and minimum wage of $20-23 per hour.
Pay
Compensation: $20-23 per hour, for each hour worked
Company will consider the applicant's education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.
Schedule
The position is flexible, with a 5/8 or 4/10 schedule and availability needed Monday-Saturday. Saturdays are required for full-time positions.