Veterinary Receptionist / Client Service Representative

About the role

Preston Road Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Responsibilities

- Create exceptional client experiences - Build trust through compassionate service - Manage appointments and daily patient flow - Support clients with essential information about services

Requirements

- 1+ years of experience in a customer service, reception, or client-facing role - Previous veterinary receptionist or healthcare-related front-desk experience preferred - Proficiency in the following skills: - Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations - Strong organizational and time management skills - Experience scheduling appointments and coordinating calendars preferred - Positive attitude and willingness to collaborate with a team - Ability to remain calm, professional and solution-oriented during busy periods

Qualifications

Minimum qualifications and skill set: - Friendly, detail-oriented, highly organized - Thrive in a team-focused customer service environment

Skills

- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations - Strong organizational and time management skills - Experience scheduling appointments and coordinating calendars - Positive attitude and willingness to collaborate with a team - Ability to remain calm, professional and solution-oriented during busy periods

Benefits Package (For Full-Time Only)

- Health Package: Medical, Dental, and Vision Insurance (with HSA options) - Life Insurance and Disability - Employee Assistance Program (EAP) - 401k - with company match beginning 2027 - Paid time off in accordance with site policy and applicable law - Personal pet discount- also for part-time staff - Uniform allowance- also for part-time staff

Pay

Compensation: $16-$18 per hour, for each hour worked This can be a part-time or full-time position, with flexible scheduling options and availability needed some weekdays and rotating Saturdays.

Schedule

Flexible scheduling options and availability needed some weekdays and rotating Saturdays.

Why Choose Preston Road?

At Preston Road Animal Hospital, we genuinely value our people their stories, their strengths, and the unique perspectives they bring. We believe the best way to care for the families of North Texas is to hire great humans and create a place where they want to stay. Our hospital is supported by a talented veterinary team and is a trusted partner to our valued clientele who truly care about their pets and support thorough, quality medicine. For over twenty years, we've focused on building diverse, thoughtful teams and maintaining a positive, supportive culture.