Veterinary Receptionist / Client Service Representative

About the role

Crescent Hill Animal Hospital is seeking an outgoing Veterinary Receptionist to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.

Responsibilities

• Create exceptional client experiences
• Build trust through compassionate service
• Manage appointments and daily patient flow
• Handle multi-line phones and in-person interactions
• Process transactions
• Support clients with essential information about our services

Requirements

• 1+ years of experience in a customer service, reception, or client-facing role required
• Previous veterinary or healthcare-related front desk experience is a plus - but not required; strong customer service backgrounds from high-volume retail, hospitality, or boarding environments are equally valued
• Proficiency in the following skills:
• Ability to manage a multi-line phone system while assisting in-person clients
• Experience with scheduling and coordinating appointments preferred
• Cornestone PMS experience a bonus
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service during both routine interactions and emotionally sensitive situations
• Strong organizational and time management skills
• Able to accurately process payments and maintain financial records
• Positive attitude and genuine willingness to collaborate with a close-knit team
• Ability to remain calm, professional, and solution-oriented during busy periods
• Maturity, emotional intelligence, and a kind, drama-free approach to teamwork

Qualifications

• Proficiency in the following skills:
• Ability to manage a multi-line phone system while assisting in-person clients
• Experience with scheduling and coordinating appointments preferred
• Cornestone PMS experience a bonus
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service during both routine interactions and emotionally sensitive situations
• Strong organizational and time management skills
• Able to accurately process payments and maintain financial records
• Positive attitude and genuine willingness to collaborate with a close-knit team
• Ability to remain calm, professional, and solution-oriented during busy periods
• Maturity, emotional intelligence, and a kind, drama-free approach to teamwork

Skills

• Ability to manage a multi-line phone system while assisting in-person clients
• Experience with scheduling and coordinating appointments preferred
• Cornestone PMS experience a bonus
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service during both routine interactions and emotionally sensitive situations
• Strong organizational and time management skills
• Able to accurately process payments and maintain financial records
• Positive attitude and genuine willingness to collaborate with a close-knit team
• Ability to remain calm, professional, and solution-oriented during busy periods
• Maturity, emotional intelligence, and a kind, drama-free approach to teamwork

Benefits

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Pay

• $15.00-$17.00 per hour, for each hour worked

Schedule

• This is a full-time position, with a 4 x 10 schedule, Monday-Friday. No weekends and no on-call requirements.

Full-time Benefits Package

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Minimum Qualifications And Skill Set

• 1+ years of experience in a customer service, reception, or client-facing role required
• Previous veterinary or healthcare-related front desk experience is a plus - but not required; strong customer service backgrounds from high-volume retail, hospitality, or boarding environments are equally valued
• Proficiency in the following skills:
• Ability to manage a multi-line phone system while assisting in-person clients
• Experience with scheduling and coordinating appointments preferred
• Cornestone PMS experience a bonus
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service during both routine interactions and emotionally sensitive situations
• Strong organizational and time management skills
• Able to accurately process payments and maintain financial records
• Positive attitude and genuine willingness to collaborate with a close-knit team
• Ability to remain calm, professional, and solution-oriented during busy periods
• Maturity, emotional intelligence, and a kind, drama-free approach to teamwork