Veterinary Receptionist / Client Service Representative

About the role

Rowland Veterinary Services is seeking an outgoing Veterinary Assistant / Client Service Representative to serve as the welcoming face of our hospital. This is a hands-on role built for someone who loves being in the thick of patient care and who truly enjoys client communication and education.

Responsibilities

• Supporting exams, treatments, and procedures alongside our veterinary team as a Veterinary Assistant
• Dedicated one to two days per week to front desk responsibilities, including managing appointments and patient flow, handling multi-line phones, processing transactions, and supporting clients with information about our services for both small and large animal patients

Requirements

• 1+ years of experience in a veterinary assistant or veterinary reception role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in safe, gentle patient handling and restraint for dogs, cats, and large animal patients
• Client communication and education, including treatment plan review and discharge instructions
• Accurate medical record keeping and treatment documentation
• Ability to manage a multi-line phone system while assisting in-person clients
• Experience scheduling appointments and coordinating patient flow
• Able to accurately process payments and maintain financial records

Qualifications

Minimum qualifications and skill set:

• 1+ years of experience in a veterinary assistant or veterinary reception role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills: Safe, gentle patient handling and restraint for dogs, cats, and large animal patients; Client communication and education, including treatment plan review and discharge instructions; Accurate medical record keeping and treatment documentation; Ability to manage a multi-line phone system while assisting in-person clients; Experience scheduling appointments and coordinating patient flow; Ability to accurately process payments and maintain financial records

Skills

• Safe, gentle patient handling and restraint for dogs, cats, and large animal patients
• Client communication and education, including treatment plan review and discharge instructions
• Accurate medical record keeping and treatment documentation
• Ability to manage a multi-line phone system while assisting in-person clients
• Experience scheduling appointments and coordinating patient flow
• Able to accurately process payments and maintain financial records

Benefits

*Full-time Benefits Package includes: Health package: Medical, dental, and vision insurance; Life insurance and disability; Employee Assistance Program (EAP); 401k - with company match beginning 2027; Paid time off in accordance with site policy and applicable law; Personal pet discount; Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Pay

$15 - 18 per hour, for each hour worked

Schedule

This is a full-time position, with a 4 x 10 schedule and availability needed Monday - Saturday. Typically working 1 Saturday each month from 8 am - 1 pm. Full-time Benefits Package

Company Information

Rowland Veterinary Services is a 4-doctor mixed animal practice in New Tazewell, Tennessee, providing compassionate, community-focused care for both small and large animals. Our team offers a wide range of services, including general medicine, dentistry, and soft tissue surgery - plus some orthopedic and farm work. We're a close-knit, collaborative group that values teamwork, growth, and trust. Every staff member is encouraged to expand their skills and take ownership of their role.

Equal Opportunity Employer

Rowland Veterinary Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws.