Veterinary Receptionist / Client Service Representative

Bay Breeze Animal Clinic is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.

About the role

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.

Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and Pay

• Compensation: $13–$16 per hour
• Full-time or part-time position, with a 4/10 schedule and availability needed Monday–Friday

Benefits

• Health Package: Medical, Dental, and Vision Insurance
• Life Insurance and Disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance
• Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Requirements

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred

Skills

• Ability to manage a multi-phone line system while assisting in-person clients
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

About Bay Breeze Animal Clinic

At Bay Breeze Animal Clinic, our 2-DVM practice is committed to exceptional veterinary care and dedicated to creating a friendly and caring environment. We believe in fostering an atmosphere of trust between our staff and clients, ensuring that every visit is a positive experience for both pets and their owners.

Our state-of-the-art facility includes a well-stocked pharmacy, an in-hospital surgery suite, a separate dental suite, in-house x-ray capabilities, a closely supervised hospitalization area, and an in-house laboratory. We also collaborate closely with local practices when specialized treatment is required.

At Bay Breeze Animal Clinic, we strive to offer sound advice and optimal veterinary care, allowing our clients to enjoy the companionship of their pet for as many years as possible. If you are dedicated to providing exceptional veterinary care and thrive in a supportive, collaborative environment, Bay Breeze Animal Clinic is the perfect place for you.