Veterinary Receptionist / Client Service Representative
About the role
Jenks Veterinary Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.
Responsibilities
- Create exceptional client experiences
- Build trust through compassionate service
- Manage appointments and daily patient flow
- Handle multi-line phones and in-person interactions
- Process transactions
- Support clients with essential information about our services
Requirements
- 1+ years of experience in a customer service, reception, or client-facing role
- Previous veterinary receptionist or healthcare-related front-desk experience preferred
- Proficiency in the following skills:
- Ability to manage a multi-phone line system while assisting in-person clients
- Experience working with veterinary practice management software, especially [insert software], preferred
- Exceptional verbal and written communication skills
- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Strong organizational and time management skills
- Experience scheduling appointments and coordinating calendars preferred
- Able to accurately process payments and maintain financial records
- Positive attitude and willingness to collaborate with a team
- Able to remain calm, professional and solution-oriented during busy periods
Qualifications
- Highly organized and detail-oriented
- Thrives in a team-focused customer service environment
Skills
- Ability to manage a multi-phone line system while assisting in-person clients
- Experience working with veterinary practice management software, especially [insert software], preferred
- Exceptional verbal and written communication skills
- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Strong organizational and time management skills
- Experience scheduling appointments and coordinating calendars preferred
- Able to accurately process payments and maintain financial records
- Positive attitude and willingness to collaborate with a team
- Able to remain calm, professional and solution-oriented during busy periods
Benefits
- Health package: Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program (EAP)
- 401k - with company match beginning 2027
- Paid time off in accordance with site policy and applicable law
- Uniform allowance
- Personal pet discount
Pay
Cashier: $14-$17 per hour, for each hour worked
Schedule
This is a full-time position, with a 4/10 schedule and availability needed Monday-Sunday, weekends on rotation
Full-time Benefits Package
- Health package: Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program (EAP)
- 401k - with company match beginning 2027
- Paid time off in accordance with site policy and applicable law
- Uniform allowance
- Personal pet discount
Minimum Qualifications And Skill Set
- 1+ years of experience in a customer service, reception, or client-facing role
- Previous veterinary receptionist or healthcare-related front-desk experience preferred
- Proficiency in the following skills:
- Ability to manage a multi-phone line system while assisting in-person clients
- Experience working with veterinary practice management software, especially [insert software], preferred
- Exceptional verbal and written communication skills
- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Strong organizational and time management skills
- Experience scheduling appointments and coordinating calendars preferred
- Able to accurately process payments and maintain financial records
- Positive attitude and willingness to collaborate with a team
- Able to remain calm, professional and solution-oriented during busy periods
Why choose Jenks Veterinary Hospital?
Jenks Veterinary Hospital, nestled in the heart of Jenks, Oklahoma, is dedicated to delivering exceptional pet care services in a compassionate and modern setting. Their experienced veterinarians and dedicated staff offer personalized services to address the unique needs of each furry friend, from routine check-ups and vaccinations to advanced diagnostics and surgical procedures. With a commitment to pet health and well-being, Jenks Veterinary Hospital ensures that every pet receives the highest quality of care, fostering lasting relationships with their owners and the local community.
Company Information
- Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.
- WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws.
- WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.
- Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.