Veterinary Receptionist / Client Service Representative
About the role
Cocoa Veterinary Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.
Responsibilities
- Create exceptional client experiences
- Build trust through compassionate service
- Manage appointments and daily patient flow
- Handle multi-line phones and in-person interactions
- Process transactions
- Support clients with essential information about our services
Requirements
- 1+ years of experience in a customer service, reception, or client-facing role
- Previous veterinary receptionist or healthcare-related front-desk experience preferred
- Proficiency in the following skills:
- Ability to manage a multi-phone line system while assisting in-person clients
- Experience working with veterinary practice management software
- Exceptional verbal and written communication skills
- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Strong organizational and time management skills
- Experience scheduling appointments and coordinating calendars preferred
- Able to accurately process payments and maintain financial records
Qualifications
- Positive attitude and willingness to collaborate with a team
- Able to remain calm, professional and solution-oriented during busy periods
Skills
- Ability to manage a multi-phone line system while assisting in-person clients
- Experience working with veterinary practice management software
- Exceptional verbal and written communication skills
- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Strong organizational and time management skills
- Experience scheduling appointments and coordinating calendars preferred
- Able to accurately process payments and maintain financial records
Benefits
- Health package: Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program (EAP)
- 401k - with company match beginning 2027
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Full-time Benefits Package
Pay
Compensation: $16-17 per hour, for each hour worked
Schedule
This is a flexible, full-time position with a 4/10 schedule and availability needed Monday–Friday. The clinic does not require weekends. Shift times may vary between 7:00 AM – 5:00 PM (opening shift) or 7:30 AM – 5:45 PM (closing shift).
Company Information
Cocoa Veterinary Hospital is a well-established, three-doctor small animal practice committed to providing high-quality, compassionate care in a collaborative and supportive environment. Our doctors work closely with veterinary technicians and strongly value their skills and contributions to patient care. The hospital is well equipped with digital radiography, ultrasound, in-house laboratory diagnostics, modern anesthesia, and patient monitoring equipment, allowing technicians to stay hands-on and actively involved in diagnostics, procedures, and treatment plans. With a strong team-oriented culture and a steady, diverse caseload, Cocoa Veterinary Hospital is an excellent setting for technicians who enjoy utilizing their skills, continuing to learn, and working alongside doctors who truly trust and support their technical team.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP is an Equal Opportunity Employer.