Veterinary Hospital Receptionist

About the role

The purpose of this position inherently involves providing excellent customer care to our Petco full-service Vetco Total Care hospital clients. The Concierge represents the mission and values to all customers and is typically the first and last person a client encounters when entering our hospital.

Responsibilities

- Assume primary responsibility for answering the practice phone and routing calls appropriately. - Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings. - Greet all visitors to the practice; greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive. - Monitor wait times and make accommodation as necessary during peak/busy times, or when medical staff is dealing with an emergency situation. - Confirm all appointments by client’s preferred communication method (phone, email, text) the prior day, and make necessary adjustments. - Ensure that the waiting area is consistently cleaned (including using special disinfectants in the case of the presence of suspected contagious disease) and well-stocked with appropriate materials. - Participate in the training of new staff members and general dissemination of knowledge as required. - Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied.

Requirements

- High school diploma is a requirement. - Must have at least 1 year's previous experience working in veterinary practice or a customer-facing role in another organization. - Must have excellent written and verbal communication skills. - Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations. - Must have exceptional telephone and computer skills. - Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change. - Preferred: Previous experience using a Practice Management System

Qualifications

- Must be able to perform all the duties and responsibilities with or without reasonable accommodation.

Skills

- Excellent written and verbal communication skills. - Compassion and sympathy. - Professional attitude and demeanor during emotional and stressful situations. - Exceptional telephone and computer skills. - Team player willing to learn new techniques and treatments, offer creative ideas, and accept change. - Basic understanding of practice logistical specifics.

Benefits

Not specified.

Pay

$15.60 - $24.70

Schedule

Full time Not Remote