Veterinary Hospital Receptionist

About the role

The purpose of this position inherently involves providing excellent customer care to our Petco full-service Vetco Total Care hospital clients. The Concierge represents the mission and values to all customers and is typically the first and last person a client encounters when entering our hospital.

Responsibilities

- Assume primary responsibility for answering the practice phone and routing calls appropriately. - Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings. - Greet all visitors to the practice; greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive. - Monitor wait times and make accommodation as necessary during peak/busy times, or when medical staff is dealing with an emergency situation. - Confirm all appointments by client’s preferred communication method (phone, email, text) the prior day, and make necessary adjustments. - Ensure that the waiting area is consistently cleaned (including using special disinfectants in the case of the presence of suspected contagious disease) and well-stocked with appropriate materials. - Participate in the training of new staff members and general dissemination of knowledge as required. - Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied.

Requirements

- High school diploma is a requirement. - Must have at least 1 year's previous experience working in veterinary practice or a customer-facing role in another organization. - Must have excellent written and verbal communication skills. - Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations. - Must have exceptional telephone and computer skills. - Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change. - Preferred: Previous experience using a Practice Management System

Qualifications

- Must be able to perform all the above duties and responsibilities with or without reasonable accommodation.

Skills

- Excellent written and verbal communication skills. - Compassion and ability to handle emotional and stressful situations. - Exceptional telephone and computer skills. - Team player willing to learn new techniques and treatments. - Basic understanding of practice logistical specifics.

Benefits

Petco Animal Supplies, Inc. offers a comprehensive benefits package including health and financial benefits, 401K, incentives, and PTO. For more details, please refer to [link to Petco Total Rewards page].

Pay

Not specified.

Schedule

Part time.

Additional Information

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see [link to Petco Total Rewards page].