Veterinary Receptionist

About the role

At BluePearl Pet Hospital, our Veterinary Receptionists are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

Responsibilities

• Greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
• Offer a friendly smile, strong eye contact, and an approachable demeanor.
• Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• Assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
• Determine whether an emergency arrival is a “stat” versus “standard” emergency.
• Respond to non-patient calls or visitors and connect them to the appropriate team member.
• Confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Requirements

You must be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients. You must be able to speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand. You must be able to assess immediately upon arrival each client’s rare need, as well as the pet’s general condition. You must be able to determine whether an emergency arrival is a “stat” versus “standard” emergency. You must be able to respond to non-patient calls or visitors and connect them to the appropriate team member. You must be able to confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment. You must be able to offer emotional support and resource materials to grieving clients in a compassionate and discreet manner. You must be able to serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Qualifications

High school diploma or equivalent required. Previous receptionist experience preferred but not required. Must be able to pass a background check and drug test. Must be able to work flexible hours including weekends and holidays.

Skills

Excellent communication skills, both verbal and written. Ability to handle stressful situations with poise and professionalism. Strong organizational skills. Ability to multitask and prioritize tasks effectively. Ability to work independently and as part of a team. Knowledge of basic computer skills, including Microsoft Office applications.

Benefits

Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food. Opportunities for growth and advancement within the organization. Access to annual continuing education allowance, free continuing education sessions, and BluePearl University for training. A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment. Family-like culture in our hospitals.

Pay

$18.00 - $20.00 per hour based on experience.

Schedule

Flexible schedule to accommodate the needs of the hospital and the community. Hours may vary depending on the needs of the hospital and the community.