Veterinary Receptionist

About the role

BluePearl Pet Hospital is hiring a Veterinary Receptionist (Client Service Coordinator) for its Olympia, WA hospital. You will be the first point of contact for clients, providing compassionate service, managing appointments, supporting grieving families, and liaising with service agencies.

Responsibilities

• Greet clients with friendly eye contact, smile, and approachable demeanor upon entry.
• Listen compassionately and speak clearly, slowly, and calmly in person and on the telephone.
• Assess each client’s immediate need and pet’s general condition to determine if an arrival is a “stat” versus “standard” emergency.
• Respond to non‑patient calls or visitors and connect them to the appropriate team member.
• Confirm appointments in advance and provide accurate preparation instructions.
• Offer emotional support and resource materials to grieving clients discreetly.
• Serve as a liaison between clients and service agencies during handling of pet remains, ensuring a complete, accurate, and compassionate process.

Requirements

• Prior veterinary medicine experience is required.
• Unrestricted, current authorization to work in the United States; no future sponsorship for an employment‑based green card.

Skills

• Excellent customer service and communication abilities.
• Compassionate listening and ability to remain calm in emotionally charged situations.
• Strong interpersonal skills and approachable demeanor.
• Ability to multitask, prioritize, and maintain attention to detail.

Benefits

• Trupanion pet insurance and discounts on pet treatments, procedures, and food for associates.
• Annual continuing education allowance and free continuing education sessions.
• Access to BluePearl University for training.
• Clinician access to over 2,000 medical journals.
• Health and well‑being resources for stress management, mental health awareness, compassion fatigue, burnout, communication, and conflict management.
• Leadership development programs, talent development, and workshops.
• Family‑like culture and collaborative work environment.

Pay

$21 – $27 per hour, based on experience and leveling through the competency system.

Schedule

Weekdays during the day with some occasional weekend availability.