Lead SAP Engagement Delivery Specialist

Role Overview

The Lead Specialist, SAP Engagement Delivery Lead, is responsible for managing end-to-end delivery of SAP enterprise business process managed services, including areas such as Order-to-Cash (OTC), Accounts Receivable, and Service Ticket Processing (STP). This role ensures operational excellence, adherence to SLAs and KPIs, and drives continuous improvement initiatives.

Key Responsibilities

• Lead complex SAP support workstreams, overseeing incident, problem, change, and release management processes.
• Act as the primary escalation point for functional and operational issues, guiding structured problem resolution.
• Manage onshore/offshore teams supporting Level 2/3 SAP support, focusing on talent development, quality, and delivery planning.
• Collaborate with finance stakeholders on period-end close, audit readiness, and compliance.
• Support financial operations including billing, invoicing, collections, and reconciliations.

Qualifications & Skills

• Minimum five years of recent SAP S/4HANA functional experience, with at least three years supporting SAP S/4HANA in a leadership or delivery role.
• Bachelor's degree from an accredited institution.
• Deep expertise in ATR, OTC, and STP modules and their integration with BTP teams.
• Proven leadership of distributed teams, strong client communication, and operational governance skills.
• Excellent verbal, written, analytical, and presentation skills.
• Ability to adapt and thrive in a collaborative, team-driven environment.

Additional Requirements

• Travel may be necessary.
• Candidates must be authorized to work without sponsorship in the U.S.
• Demonstrate professionalism, integrity, and responsibility in all duties.