Lead SAP Engagement Delivery Specialist

About the role

This position involves leading end‑to‑end delivery of SAP enterprise business process managed services, ensuring operational excellence and adherence to SLAs and KPIs.

Responsibilities

• Manage SAP support workstreams such as STP, ATR, and OTC, driving continuous improvement.
• Serve as the escalation point for complex functional and operational issues, guiding problem resolution.
• Oversee order‑to‑cash and financial processes, including billing, receivables, collections, and financial reporting support.
• Partner with Finance teams to support period‑end closing, compliance, and risk mitigation.
• Lead onshore/offshore teams responsible for Level 2/3 SAP support, focusing on talent development and delivery planning.
• Govern incident, change, and release management processes, including testing cycles and roadmap planning.

Qualifications

• Minimum five years of recent SAP S/4HANA functional experience and three years in a leadership or delivery management role.
• Bachelor’s degree from an accredited institution.
• Deep expertise in ATR, OTC, and STP modules and integration with BTP teams.
• Experience delivering managed services, including financial operations and complex support.
• Proven leadership of distributed teams with strong client communication, governance, and risk management skills.
• Excellent communication, analytical, and presentation abilities.
• Ability to work independently, with travel flexibility as needed.

Additional Information

• The role requires authorized work in the U.S.; no visa sponsorship is offered.
• The position offers opportunities for professional growth, leadership, and impact within a collaborative environment.