Lead SAP Engagement Delivery Specialist

About the role

The role requires leading end-to-end delivery of SAP enterprise business process managed services, including functions like order-to-cash (OTC), account-to-report (ATR), and sales and procurement processes.

Responsibilities

• Manage service delivery to meet SLAs and KPIs
• Act as the primary escalation point for complex issues
• Oversee financial operations such as billing, invoicing, and collections
• Support period-end close and compliance activities
• Manage onshore/offshore teams and guide talent development
• Ensure quality in support services
• Oversee incident, change, and release management processes
• Foster operational excellence and continuous improvement

Qualifications

• At least five years of recent SAP S/4HANA functional experience
• Three years in a leadership role supporting SAP clients
• Bachelor's degree required
• Deep expertise in ATR, OTC, and integration with BTP teams
• Proven experience in managed services, financial operations, and leading distributed teams
• Strong communication, analytical, and strategic skills
• Ability to balance operational delivery and improvement initiatives

Additional information

Travel may be required, and applicants must be authorized to work in the U.S. without sponsorship.